SUMMARY

Have 8 years of professional experience as a Business Analyst. I have excellent written and oral communication skill in English and as a Business Analyst I use this skill to communicate directly with the client and gather details of requirement. I have also involved and contributed a lot in converting the requirements into effective business design. With knowledge and experience in software development, I use my knowledge in Business Analysis and also involve in the process of detailed system design.

·        Experienced in Software Analysis & Design (Requirements Gathering, Functional Specifications, Technical Specifications, User Interface Specifications, Test cases, and Test plan)

·        Extensive experience in Rational Unified Process (RUP) and complete Software Development Life-Cycle (SDLC) experience.

·        Experienced with Credit Risk Management reporting and Data Warehouse and successfully defined and clarified complex, granular financial data requirements (metadata) working directly with customers to develop data-mart and aggregated credit-risk reporting system requirements.

·        Developed a web-based Digital Asset Management program to increase accessibilty, quality, and cost-effectiveness of all system-wide digital assets, including photos, videos, and powerpoints.

·        Experience in using methodologies such as UML (Unified Modeling Language), OOAD (Object Oriented Analysis and Design), RAD (Rapid Application Development), Six Sigma and APM (Agile Project Management) along with UIDD(User Interface Design Description)

·        Experience in Rational Unified Process (RUP), Rational Requisite Pro, Rational Rose, Rational Clear Quest, Rational Clear Case and complete Software Development Lifecycle (SDLC) experience.

·        Maintained Service-Oriented Architecture (SOA) by consisting tools and technologies that enable design, development, and deployment of modules and comprises a Service Component Architecture.

·        Led urgent compliance project in brokerage mutual fund operations with team of four for four months. Executed on target scheduled deadline and Involved in Treasury Management for a variety of duties and responsibilities.

·        Used RTM(Real Time Model) for perform analysis in real time

·        Expert in facilitating rapid development processes such as JAD’s and ensuring that all viewpoints, ideas and problems are addressed

·        Extensive experience in Quality Assurance Life Cycle (QALC) aspects such as Establishing Project Standards, Writing Test Strategies, Test Plans, Test Cases, Defect Reports and Developing Test Scripts, Traceability Matrices and Test Environments.

·        Skilled in organizing, managing and tracking multiple tasks and assignments with frequently changing priorities in a fast-paced work environment

·        Good team player who maintains effective working relationships with the team

·        Extensive experience working with senior management, business users, and technical staff

PhD. in Business Administration and Management, Tri Valley University, USA - Enrolled

Masters in Business Administration, University of Bridgeport, USA         

Bachelors of Computer Engineering, Kathmandu, Nepal

EXPERIENCE SUMMARY

Synchronoss Technologies, Bridgewater, NJ                                                    Jan’10-Present

Lead Systems / Business Analyst

The Synchronoss Project will replace existing Charter applications such as Business Rules Engine (BRE/BizTalk) and ReCom by building upon or interfacing with the Synchronoss ConvergenceNow Platform. The proposed system will support the end to end customer experience from the time a Charter customer transacts with the Order Buy Flow to the time the Order enters the Charter’s billing and provisioning systems.  As a System Business Analyst, I am documenting the functional requirements for the Order Automation process that is handled by the BRE system within Charter System as well as also describe the role of ReCom (Retail ecommerce System) and BRE in the existing order automation process.

The objective is to migrate to the current functionalities of the BRE system over to the ConvergenceNow ™ Platform in support of the order automation process. The proposed system will continue to interface with Charter’s EAI and OSS API through web services to communicate with other applications namely the billing and the provisioning system.

New Breed Logistics, Greensboro, NC                                                                                   April’10- Dec’10

Sr. Systems / Business Analyst

Verizon Reverse Logistics Projects:

Worked as a liaison among Verizon stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. Consulted with Business users and analyzed New Breed system for supporting Verizon processes and recommended solutions for New Breed Technologies; Installed and supported Verizon exposure systems; led system change processes from requirements through implementation; Provided New Breed user and operational support of application to business users based on business requirements.

Successfully completed project for Daily Final Disposition Process: Provide results of classification and testing of devices returned to the CRW (Centralized Returns Warehouse).  The results are sent via a daily file to Verizon Wireless and also stored within New Breed systems for additional reporting. Successfully completed project for Repair Vendor RMA Process: Measure the accuracy of outbound and inbound shipments based on aging and resolution of RMA Successfully documented project for QAR/QAX Process: Remove handsets with recurring failures (QAR/QAX Handsets) from the Verizon Wireless network and to provide reporting on the activity based on Testing History, and successfully documented project for Return Process: Ensure that items returned from Returned Dock Receiving are received, inspected, and moved to returns processing in accordance with Verizon Wireless receiving requirements.

·        Consulted with business end user to determine Business Requirement for system functional and technical specifications, as well as Data Model Design.

·        Consulted with business users, stakeholder and technical team for client systems issues/problems and recommend solutions for New Breed Technologies.

·        Led system change process from requirements through implementation.

·        Worked on OLAP environment which was basically analysis of current OLTP database, used for auditing the existing system and making proper recommendation for system changes.

·        Provided user and operational support of application to business users based on business requirements.

·        Impelled communications between business unit leaders and IT Team.

·        Automated processes, assisted in redesigning existing business processes and assisted in documenting new technology.

·        Translated business requirements into technical solutions and identified systems problems through User Acceptance Testing and develop solutions.

·        Installed and Configured Oracle Business Intelligence Enterprise Edition (OBIEE) and Created the OBIEE environments for Development and QA. Completed Data Mapping for more than 350 Access, Oracle links, and Excel based reporting to OBI Dash Board reporting that included a financial reconciliation system to balance the accounting general ledger with other systems such as: Verizon VIIA system, New Breed WMPlus System as well as Repair Vendor System.

·        Led requirements workshops; wrote Use Cases, Specifications, and Business rules; analyzed NB financial system data and wrote Business rules for integration to data warehouse; created automated process for balancing general ledger files. Extensive work for replacing developed macros, SQL queries, and spreadsheets reporting to current financial data reporting system in WMPlus.

·        Maintained deep understanding of application functionality and technical architecture, as well as knowledge of product positioning and target market.

·        Create Swim lane Flow Chart illustrating particular user/system responsible for specified process.

·        Analyzed .net code of Warehouse Management Plus application to understand the process flow and code logic for documentation purpose.

·        Analyzed XML code to understand the file layout being used for data transmission purpose across Vendors and New Breed System as information exchange.

·        Completed analysis and designing complete EDI/ XML transmission environment used across Vendors and New Breed facility as information exchange.

Environment:  Test Director, MS Project, MS Visio 2007, MS Office Suite, WebEx, EDI/XML, RFID, OBIEE, Toad, .Net, Windows 2000 Server, WebEx, SQL and Oracle9i, Toad 9.7.2.5

Arch Insurance                                                                                             Feb’09-Feb'10

Systems / Business Analyst

Worked as a liaison among Business Stakeholders and technical team in order to elicit, analyze, communicate and update the existing system. There were 4 Product & Services  I worked on: Personal Insurance (Life Insurance, Simple Issue Term Life, Long-term care Insurance, Disability Insurance & Small Business Insurance), Business Insurance (Insurance for Small Business, Life Insurance, Term Life Insurance, Long-term care Insurance & Disability Insurance), Corporate Insurance (Transportation, Construction, Utilities & Environment Risk Management) & Government/Institutional Insurance.

·        Interviewed business users and gathered requirements

·        Collected and document business processes as well as business rules. Participate in the identification, understanding and documentation of business requirements.

·        Reviewed and analyze the business requirements document (BRD) to derive the functional specifications document (FRD) and assist in the preparation of system requirement specifications (SRS).

·        Used Microsoft SharePoint software to build and edit Intranet and prepare Website & Social Media Analytic Reports.

·        Performed in depth Gap analysis with different business groups to ensure that the system initiatives are met.

·        Implemented key strategy for customer migration from current product line to future products. The resulting 1-year strategy was used to guide product development so that a smooth continuous path was available for all customers.  By facilitating these technologies, the company was able to achieve higher revenues from current customers adopting new products.

·        Experienced in creating content management and ecommerce systems for various websites.

·        Led the creative and production team through an ecommerce platform change, redesigned a legacy ecommerce site and put into place a 1-year plan for taking ecommerce to the next level – integrating social networking, consumer-generated media and Web 2.0 technologies.

·        Implemented Search Engine Optimization (SEO), Social Media Optimization (SMO), and Pay per Click (PPC) strategies for maximizing profitability of Internet based on company's recommendation.

·        Performed SLA to records common understanding about services, priorities, responsibilities, guarantees, and warranties as well as each area of service scope were "level of service" defined.

·        Used Optimal Trace that enabled all business and technology stakeholders’ work collaboratively to understand, define, communicate and manage software requirements throughout SDLC.

·        Used UIDD for designing User Interface Design and used MS Project for Project scheduling during the entire life cycle/SDLC

·        Conducted JAD sessions to gain consensus on various issues related to the project and acted as a facilitator on different occasions

·        Developed ER Diagrams, Process flow in Visio

·        Installed and Configured Oracle Business Intelligence Enterprise Edition (OBIEE) and Created the OBIEE environments for Development and QA.

·        Designed & implemented in-house reports using Report Writer - data mapping, parameterized reports as part of Business Intelligence.

·        Developed Use Case Diagrams and Activity Diagrams using UML and prepared Use Case Document using UIDD along designed physical data modeling.

·        Used conceptual data modeling as an analysis bridge between use cases and UML design and implementation models.

·        Participated in proof of concept for Work Soft's Certify test tool. This included driving vendor development of a Service Oriented Architecture (SOA) testing component.

·        Developed test plan and test scripts for GUI, Functionality Testing, regression Testing and User Acceptance Testing and also performed data mining/bug reporting/problem solving.

·        Performed regression Testing and User Acceptance testing(UAT)

·        Used essential/basic SQL queries for generating ad hoc reporting

·        Tested Web based application developed in .Net

·        Assisted the QA team in the preparation of test plans, test cases using Test Director

·        Involved in the documentation of the complete testing process

·        Participated in creating Periodic Status Reports

·        Interacted with the development and testing teams to improve overall quality of the Application

Environment:  Test Director, MS Project, MS Visio 2003, MS Office Suite, Java, J2EE, JSP, Web Services, SOA, XML, JavaScript, Windows 2000 Server, HTML, SAS, SQL and Oracle9i.

Deutsche Bank                                                                                                     Feb’07-Dec’08

Business Analyst

·        Interviewed business users and gathered requirements

·        Worked as a business analyst for a strategic initiative supporting management and corporate finance with operational performance analysis and reporting through the integration of bank applications into a new financial data warehouse that consolidates general ledger and management analysis.

·        Leading effort in designing brokerage front-end and middle tier functionality. This included identifying common functionality and defining Activity diagrams, Sequence diagrams and Object diagrams.

·        In-depth study of Credit Risk and the Basel II requirements for banking Capital Adequacy

·        Research new analytic methods for credit risk and database marketing

·        The Digital Asset Management (DAM) conference was launched after careful analysis and significant industry interest

·        Worked on Performance comprehensive analysis of Bank through past several years of data. It consisted Ratio analysis and performance report for those who were interested in financial performance of Bank

·        Prepared website and social Media Analytic Report as well as used Microsoft SharePoint software to build, edit Intranet, share documents, calendars, announcements and positing.

·        Researched on Search Engine Optimization (SEO), Social Media Optimization (SMO), and Pay per Click (PPC) strategies for maximizing profitability over Internet.

·        Involved in Critical Analysis of Bank, which consisted problems at Branch, Functional Analysis and Personal Management Analysis along with SWOT analysis.

·        Involved to carryout Financial Analysis through help of calculating necessary ratios in the given system, along with preparing reports for Ten years of performance at glance, supplier of long term debt and Cash Ratio.

·        Worked on Maintain banking relationships, Analyze bank fees, recommend cost savings, maintain bank accounts, liaison between bank and management as a part of Treasury Management.

·        Maintained cash, debit, and interest schedules, Analyzed treasury accounts and processes and as well as prepared foreign exchange transactions.

·        Used Loss Mitigation process for these people who are in risky subprime, adjustable rate and negative amortization loans are falling victim to dramatic payment increases.

·        Reviewed and analyzed the business requirements document (BRD) to derive the functional specifications document (FRD) and assist in the preparation of system requirement specifications (SRS).

·        Accountable for understanding Business Process that required extensive knowledge of Investment Management, Wealth Management Fixed Income securities and Investment Banking.

·        Conducted JAD sessions to gain consensus on various issues related to the project and acted as a facilitator on different occasions.

·        Used Optimal Trace tool used to communicate and manage software requirements throughout the project SDLC.

·        Used Optical Trace menu in Microsoft word by opening Optical Trace in MS word and inserting a special menu so Optical Trace Generated Documents exist independently for Optical Trace Deployments.

·        Created Innovative User Interface Designs using UIDD that "wow" users, Increase website conversion and extend user's time on site.

·        Performed OBIEE Admin work such as New Id creation, Account modification of existing users, Password reset and Deletion of accounts.

·        Designed, Developed and Tested Data security and Dashboard security in OBIEE.

·        Involved in Crystal Reports and Crystal Delivery fully automated, scheduled 350+ daily reports along with data mapping, data-gap filling, parameterized report design as a part of BI.

·        Developed Use Case Diagrams and Activity Diagrams using UML and prepared Use Case Document

·        Conducted workflow, process diagram and FIT/GAP Analysis to derive requirements for existing systems enhancements.

·        Used MS Office suite (Word, Excel, Access, Visio, Power Point, Outlook, and Project) and HTML for project tracking, documentation, and presentation to senior management.

·        Worked with SQL queries for data manipulations and data testing. Worked with project team members (business and technical) to develop technical design documents, including business and system process models.

·        Responsible for performance testing and functional decomposition of web-based (SOA) and legacy systems architecture.

·        Used Test Director as a defect tracking tool for bug tracking.

·        Conducted User Acceptance Testing; browser compatibility, navigation manually

Environment:  Test Director, MS Project, MS Visio 2003, MS Office Suite, Java, J2EE, JSP, Web Services, SOA, XML, JavaScript, Windows 2000 Server, HTML, SAS, SQL and Oracle9i.

HSBC Bank, NYC                                                                                                       Jan’06 to Jan’07

Business Analyst

·        Interacted with the users, designers and developers, project manager and anyone involved with the business to get a better understanding of the Business Processes

·        Led urgent compliance project in brokerage mutual fund operations with team of four for four months. Executed on schedule.

·        Led work stream of project to upgrade brokerage product. Led team of two for 2.5 months through analysis and design

·        Led meetings with consulting teams and global business subject matter experts to document business data sources and usage, data processes, financial accounting for general ledger, as well as systems for billing, project time reporting, standard costing, and periodic entries, in order to document, review and approve accounting calculations.

·        Introduced Tobit Modeling and Survival Analysis to Credit Risk Management.

·        Developed a user guide, online help and video training material for the online product offerings along with the creation of a comprehensive suite of documents and online guides to provide assistance to financial advisors for Wealth Management.

·        Assist in the development of a Credit Risk Management Data Warehouse in SAS

·        Worked on several Treasury Management assignments such as Analyzed and possibly prepared A/R, A/P, and G/L entries and reconciliations.

·        Maintained communication with Regulatory Reporting to ensure efficiency between Internal & External auditing and Cash management responsibilities including estimates, calculation of net cash position, analysis of bank activity and assessment of investing/borrowing activity; maintaining lockbox activity and records as a part of Treasury Management.

·        Redesign and launch of ecommerce web site supporting three currencies, six languages, and three Digital Asset Management types.

·        Involved in Data conversation requirements, identified Use Cases from the requirements; Created UML Diagrams including Use Cases Diagrams and Data Flow Diagrams (DFD’s) using MS Visio and thus defining the Business Process Model (BPM) and Data Process Model

·        Prepared following reports; General Report, Tree View Report, Swim lane Report, Requirement Template (AC) Report, Actor Usage Report, As Is-To Report, Traceability Report, Complexity and Completeness Report.

·        Generated a report showing all Trace Relationships across the project. The Trace relationships included all refinement, branch, and link references anytime by clicking a given reference the specific element is selected within the Optimal Trace Environments.

·        Prepared Business Requirement Document and then converted Business requirements into Functional Requirements and Non Functional Requirements.

·        Enhanced online support site using Crystal Reports to deliver client specific data via their extranet client login as a Business Intelligence experience.

·        Conducted  Fit/Gap Analysis by identifying existing technologies, created and documented the end-user’s AS-IS workflow and TO-BE business processes to better understand the mechanics of the existing system.

·        Tracked, documented, captured, managed and communicated the requirements using Rational Requisite Pro which helped in controlling numerous artifacts produced by the teams who are working on same project

·        Worked on different Loss Mitigation process such as: Loan modification, Short sale, Short refinance, Deed in lieu, Cash-for-keys negotiation, Partial Claim, and Special Forbearance.

·        Worked in the Rational Unified Process (RUP) Framework, involved in iterations at each phase of the software development life cycle (SDLC).

·        Designed the UI (web interface) of the application, along with prototyping

·        Conducted JAD Sessions with various stakeholders to elaborate on the developed requirements, discuss and resolve open issues and decide on change requests

·        Used MS Project to manage schedules, deadlines and resources and collaborate on the project when assisting project managers on occasions

·        Defined change management process and developed change request record type in Clear Quest and Integrated with requirements.

·        Associated in the change control in the application development and used Rational Clear Case for version control and unified change management.

·        Extensively supported and carried out User Acceptance testing (UAT)

·        Assisted QA team in tracking and management of defects and bugs using Test Director

·        Conducted User Acceptance Testing; browser compatibility, navigation manually

Environment: C#, VB.NET, ASP.NET, HTML, XML, Web Services, SOAP, Dream weaver, UML, Rational Requisite Pro, MS Visio, MS Office, MS Project, SQL and SQL Server 2005/2000.

Sagarmatha Healthcare,                                                                              Oct’04-Sept’05

Systems/Business Analyst

·        Engaged in different phases of SDLC using highly efficient RUP process of software development

·        Constantly engaged with successfully addressing complex Quality Management (QM), Performance Improvement, Utilization Management (UM), and Information Management (IM) issues for various clients, including a Rs. 340 million integrated delivery system serving 3.1 million beneficiaries and a several private sector corporations.

·        Design and Developed the Revenue Management System (RMS) billing and payment system which contains business logic related to investment management fee calculations, fee accruals, client invoicing and payments.

·        The output of the system was invoices which would be sent to clients. Originally the client's system had a manual system in place which was very error prone.

·        This transition from a legacy system to  the new RMS system which we designed, developed and implemented, reduced the billing cycle which is the revenue cycle from almost a month to 3 days.

·        Functioned as a liaison between the technical and business teams for meeting customer requirements

·        Worked as a RMS team leader for of the offshore production support team for co-ordination of offshore and onsite activities.

·        Worked with and supported the healthcare analyst for maintaining the purity and accuracy of data present in the system and account maintenance for Revenue Management.

·        Participated in Business Modeling by understanding the needs of the business, and also documenting Business use cases (initial) as well as System Use cases

·        Analyzed existing ETL / Data warehousing processes and documented the requirements as Business Requirement Document (BRD)

·        Part of team to elicit, organize, and document required functionality and constraints

·        Implemented RUP iterative approach to increase understanding of the problem through successive refinements

·        Utilized UML for drafting Use Cases, use case document specifying actors, basic flow and alternative flows for each and every use case

·        Used SQL Queries for testing and manipulation in the data warehouse

·        Extensively supported and carried out User Acceptance testing (UAT)

·        Reported project updates to higher management at status meetings

Environment: ETL, Data warehousing, Test Director, UML, MS Visio 2000, MS Office Suite, Java, J2EE,  HTML, Java Script, SQL, Oracle 8i and Windows 2000 Server.

Apex Pharmaceutical Company                                                            Jan’03 – Sept‘04

Business Analyst

·        Gained hands on experience in SDLC and its methodologies

·        Performed in depth Fit Gap analysis with different business groups to ensure that the system initiatives are met.

·        Conducted preliminary risk assessment for the proposed project

·        Documented business case and developed key success indicators

·        Aided the QA team in reviewing test plans and creating test cases 

·        Conducted user requirement analysis

·        Identified application alternative solutions

·        Created status reports for higher management 

Tools

MS PowerPoint, Word, MS Excel

Business Modeling Tools

Rational Rose, UML, MS Visio

Software

MS Office Suite, MS Project, UIDD, RTM

Reporting/Business intelligence tools

Crystal reports, QlikView, MS Query, ProClarity, OBIEE

Requirement Analysis

Rational Requisite Pro, POS

Defect Tracking Tools

Test Director, Quality Director

Operating System

IBM AIX (4.3, 5.1, 5.2 and 5.3), Linux (Red hat), Sun Solaris 2.5/2.6/7.0/8.0, HP-UX, Windows 03/00/NT4.0, vista